Live Support 24/7 provides services regardless of current time or day. So 24 hours a day, seven days a week, 12 months a year, you can gain live support facilities.

Live Support 24/7 provides integrated customer lifecycle management services through a "Multi-shore global delivery model". 24/7 Customer uses a Multishore delivery model to achieve operational excellence and consistently deliver the promise of out performance.
All queries of the visitors are answered immediately by the operator.

No mater which CRM solution or program you choose to implement, you must remember the most critical factor for your business and for your companys existence - the customer. Many companies have initiated several solutions improve customer satisfaction, but have failed to deliver because of their neglect in bringing the customer into the mix. But the perfect answer to enhance customer satisfaction and loyalty is increasing the ratio of First Contact Resolution. With Mercantiler being just a click away, you can rest assured that your customers are provided a prompt and accurate response to their need the first time, every time.

The long queue in the IVR can invariably direct your customer towards your competitors. Customers who just want some specific information about your product or service may look in another direction if they have been waiting for a minute too long. The long response time that is an integral part of responding through e-mails also causes customers to look elsewhere. With Mercantiler being just a click away, you can rest assured that your customers are looking at your products while getting the information they are seeking.

Picture this: On an average, one agent speaks to 80 people over the phones who are calling in to your call center. He is able to convince 30 of those contacts to buy your product while turning another 15 into prospective buyers. In the above mentioned scenario, if the agent was connected to 3 people at the same time, he would end up communicating with 240 people in one day. At the same conversion rate, he would be generating three times the current revenue! With Mercantiler being just a click away, its not that hard to broaden your customer base. All this while you are maximizing customer value by increasing up-sell & cross-sell rates!

Cost per contact is typically calculated by dividing the total operational costs by the total number of calls for a given period of time. According to Cambridge, Mass.-based Forrester Research Inc., 92% of customer interactions go through call centers at an average cost of $ 6.17 per incident. With Mercantiler being just a click away, every customer contacting you may be a saving of over $4 for your company!